Multi-factor
authentication is also known as MFA, two-factor authentication (also
2FA)
and dual authentication. Instead of authenticating yourself with
just a
password,
at least a second form of verification is added, typically a short code
texted to your phone or shown on a special app.
How to set up your MFA
We have
just enabled this 2FA technology on your email
account. This means that you'll type a code sent to your phone if you
log into your email from a new location. Below are the next
steps you'll need to complete to finish
setting it up.
- From
your desktop or laptop computer open a web browser to https://aka.ms/MFASetup
- On
this page you'll either be logged into your webmail account already or
will be prompted to log in. If it's not you, log out and back in
under your own email.
- You
should then see a windows that says,
"More information required"
with an email address above it. If it's not your email address, click
use a different account, otherwise Click Next.
- On
the next page, choose Authentication
phone from the dropdown, enter your country code and cell phone
number and then change the Method to Send
me a code by text message. If you would instead prefer to
use an app on your phone, click
here for those specific directions. You may also choose to
receive a phone call instead of a text message on this page.
- Click
Next.
- You'll
be texted a code. Retrieve it from your phone's text message,
enter the code on this page and click Verify.
If you do not receive it, enter a bogus number and click Verify to have
a new number texted to you.
- Ignore
the "Step 3" directions on this page and just click Done.
- If
you're now prompted to sign in, please sign in and test the new
verification method.
- If another
page opens with a title of "Additional security verification" asking if
you'd like to set up an additional method of verification you can just
close it, or optionally add another method such as a phone call.
- IMPORTANT: Now, go find
your Outlook program on your computer. If it's open, close it and
then open it again. It should prompt you once more to verify with
a text message. Enter the new code it sends you, and now it
shouldn't ask you again for quite a while.
The general rule of thumb of figuring out if you need to use an app password is if you are not prompted for MFA on your phone when you enter your password in Outlook on your computer or in your mail program on your phone, or if your regular password doesn't seem to work. In those cases, you will need to generate and use a separate app password for each of the programs (you can't use the same app password for all of the programs). If that happens, you can generate new app passwords at https://account.activedirectory.windowsazure.com/AppPasswords.aspx
If you use any of the following programs, you will need a separate app password for each of them:
- Outlook on your Windows laptop/desktop that's
version Outlook 2010 or older.
- Office for
Mac 2011 on your Apple desktop or laptop computer
- If you use the default
email app on your Android Phone (however, if you use the Outlook
app on
your Android phone you do NOT need to use an app password).
- If you have iOS 10 or below on your iPhone (not iPhone 10
but iOS
10 which is the operating system version)
- Outlook 2013, Outlook 2016, or Outlook 365 on your laptop/desktop
PC
- iOS 11 and up
- The Outlook app (not native email/mail app) on iPhone or Android
- Outlook 2016 on your Apple/Macintosh desktop or laptop computer